Return and Repair Policy
EZ Mag Golf Cart Covers Guarantee:
We kindly ask that you clearly understand what you are purchasing prior to buying. Feel free to ask us any questions and we will help you find the right cover for your cart. Because of this, returns will not be accepted unless the wrong item was sent or a manufacturing error. Replacement inquiries must be made within 14 days of the delivery receipt of the manufacturer's defective product and product has not been used.
• All returns for ordering wrong product are subject to a 15% restocking fee.
• Units requiring service, either warranty or otherwise, should be handled directly with customer service by email only, customerservice@EZMagGolfCartCovers.com
• All returned merchandise requires an authorization number from the customer service department.
• Merchandise must be in the original packaging and in as-shipped condition for shipping mistakes or shipping damage.
To obtain an RMA number, please send an email to customerservice@EZMagGolfCartCovers.com Please provide the original invoice number, product being returned, and the reason for return. Do not return merchandise without requesting an RA number or verifying the shipping address, doing either of these will result in significant delays in processing your return.
Damaged Products While In-Use
In most cases (while under one year warranty) we can repair issues with our product and we will do our best to help you with the repairs. Please, email us pictures of the issue and we will determine if the repair can be made properly without sending cover to us. In rare cases, if a product has been used and a return is requested, all returns for refund of purchase are subject to 35% In-Use Fee and customer will be required to pay return shipment of product before any refund can be issued.
Shipping Mistakes and Shipping Damage
In the event that we send you an incorrect product, or fail to ship your entire order, we will swiftly remedy the mistake at no cost to you. Additionally, we will work with you in the event your item is damaged by a freight company to quickly get you a replacement at no cost to you.
EZMagGolfCartCovers.com attempts to publish an accurate storefront and catalog. Despite our best efforts, we are not responsible for typographical errors. Prices may change at any time.
Have questions about any of our policies? Please feel free to Contact Us.